Terms & Conditions

1. Who we are

AutoShine is a mobile car detailing business operated by Jake, providing vehicle cleaning, detailing, paint enhancement and exterior protection services.

Our main local service areas are Warwickshire and Worcestershire, with selected premium exterior packages offered across England & Wales.

2. Bookings, quotes & pricing

• Quotes are based on the information you provide (vehicle type, condition, location, access etc.). If the vehicle is significantly worse than described, we may adjust the price or recommend a different service.
• All prices are given in pounds sterling (GBP). Any pricing shared verbally, in writing, via social media or via messaging apps is an estimate until confirmed in your booking.
• For national premium exterior packages, prices may include travel time, mileage and, where necessary, accommodation. These will be clearly explained in your quote.
• We reserve the right to update prices at any time. However, once a booking and price have been agreed, that price will be honoured for that specific appointment (unless the vehicle condition is materially different to what was agreed).

3. Deposits & payment

• For certain services, particularly longer or higher-value bookings, we may request a deposit to secure your appointment. If a deposit is required, this will be confirmed with you in advance.
• Unless otherwise agreed, the remaining balance is payable on completion of the work, by bank transfer or cash.
• Late payment or non-payment may result in further action and additional charges for recovery of the debt.

4. Cancellations & rescheduling

• If you need to cancel or move your appointment, please let us know as soon as possible. At least 48 hours’ notice is appreciated wherever possible.
• For bookings cancelled at very short notice, or where we arrive and are unable to work through no fault of our own (for example: no access, no one present, unsafe conditions), a cancellation fee may be charged to cover lost time and travel.
• In the event of severe weather, illness or other circumstances beyond our control, we may need to reschedule your booking. In that case, we will offer the next available suitable date.

5. Access, parking & working conditions

• You are responsible for ensuring there is safe, legal parking and enough space to work around the vehicle. Driveways, private parking or off-road areas are preferred.
• Where possible, we ask for access to a power socket and a water supply. If these are not available, please mention this when enquiring so we can confirm whether the job can still go ahead.
• If we arrive and cannot carry out the work safely or legally (for example: no access, no parking, unsuitable location), the appointment may be cancelled or cut short and a fee may still apply.

6. Vehicle contents & preparation

• Please remove personal belongings, valuables, child seats and any loose items from the vehicle before your appointment where possible. This allows us to work more efficiently and reduces the risk of damage or items being misplaced.
• We accept no responsibility for loss or damage to personal belongings left in the vehicle.
• If the vehicle is extremely soiled (for example: heavy pet hair, mould, bio-hazards, bodily fluids, infestations), we may refuse the job or charge an additional fee if extra time and specialist products are required.

7. Detailing, paint correction & limitations

• We always aim to achieve the best and safest result possible for your vehicle. However, some defects (deep scratches, stone chips, heavy etching, previous poor repairs etc.) may not be safely removable by machine polishing.
• Paint depth, condition, age and previous repair work can limit how much correction can be undertaken. This will be assessed on the day and we will explain what is realistically achievable.
• For multi-stage correction and ceramic coatings, we may need to keep the vehicle for extended periods, sometimes across multiple days, to allow for machine work and coating cure times.
• Any estimates given for percentage of defect removal (for example “up to ~90% swirl removal”) are always approximate and not guaranteed, as every vehicle and paint system is different.

8. Ceramic coatings & aftercare

• Ceramic coatings require proper preparation, application and cure time. We will advise you on any specific instructions (for example: avoiding washing the car for a set period).
• The real-world durability of a coating depends heavily on how the vehicle is washed, stored and used. Automatic car washes, harsh chemicals and poor wash methods can significantly reduce performance and lifespan.
• Any performance expectations or durability statements (for example “up to X years”) are based on manufacturer guidance and typical use, and are not a guarantee.
• We will provide simple aftercare advice. It is your responsibility to follow this to get the best from the work carried out.

9. Damage, liability & existing defects

• All reasonable care is taken when working on and around your vehicle. If any damage is caused by us, we will discuss this with you and aim to reach a fair resolution.
• We are not liable for:
  • Existing damage, wear, defects or poor previous repairs;
  • Hidden defects not visible or known before work begins;
  • Damage arising from unsafe or modified parts (for example: loose trims, poor resprays, poorly fitted accessories);
  • Any indirect or consequential loss (such as loss of earnings, hire car costs or missed appointments).
• If you are aware of any issues (for example: leaking seals, loose trims, electrical faults), please inform us before work starts.

10. Photos, videos & social media

• We often take before and after photos or short video clips of vehicles we work on for portfolio, website and social media use.
• We will avoid showing registration plates or identifiable personal information where reasonably possible. If you would prefer us not to use images of your vehicle, please let us know before or during your appointment.

11. Data & privacy

We may collect and store basic contact details (such as your name, phone number, address and vehicle details) to manage bookings, provide quotes and maintain records of work carried out.

We will not sell your data or share it unnecessarily with third parties, except where required for normal business operations (for example: accounting, payment processing) or where we are required to do so by law.

For more information, please refer to any separate Privacy Notice on this website or contact us directly with questions.

12. Changes to these terms

We may update these Terms & Conditions from time to time. The version displayed on this page at the time of your booking will apply to your appointment.

13. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.